FAQ – Cancelled, Missed, & Makeup Lessons

RESCHEDULES

Life happens and schedules can change. Please call us at least 12 hours before your session time to reschedule.
If you email us, make sure that you receive a reply to confirm that we have received your email to cancel and reschedule your session. Sometimes email gets lost. If you have not heard from us, please call to make sure that we are not expecting you at your next session.

We understand that some events can’t be predicted and it is not always possible to give at least 12 hours notice. In this situation, we will do our best to accommodate your makeup session.
Rescheduled session occur in the same calendar month. You can either spread the time across your following lessons, or if there is room in the same week, we can reschedule to another day.

If you think you will not be able to reschedule your session, you can also choose to give your session to someone else (your mother, father, cousin, grandmother, sibling, neighbour, friend, etc) in the same session. A missed session can be someone else’s opportunity!


Group Session:

If you decide that you are not able to make your group session for a particular week, that is fine. Let us know that we will not be expecting you, and you can join us in the next week as usual.

Peter's commitments have increased in 2019 with musical direction in theatre, conducting, as a piano accompanist, composition, and other large scale projects. This means that there may be a week where he has to reschedule your session to another time that will work with your schedule as well for that week. We will know in advance, and will contact you asap to reschedule another lesson in the same week or the same month.
If your session is at the Windang location, we simply move your session to another day in the week, or we extend the time of your following lessons to cover the missed lesson.
If your session is at the Anita's Theatre Complex in Thirroul, there is a $10 fee if you have a rescheduled 30 minute session, and $20 for any rescheduled 1 hour session. The remainder of your rescheduled session will be credited back to you on your next month's invoice.

We ask that the minimum notice period to cancel your sessions is 7 days before your next scheduled session. We have kept this as short as possible. The reason for this is that time slots and teachers are reserved for you in advance. Before your next session and within those 7 days – Peter plans work, may work on transposing or composing specific sheet music for you, or other preparation that is individual for your session.

While we would like to have the minimum period to be the day before to make it convenient for you, our priority is respect of time, and the work that is put into preparing for your next session. We don’t teach out of a text book that has been prewritten, because every student is unique and has different goals. Each session is tailoured specific to you so you reach your goals faster based on your ability.
If you have paid in advance for sessions you are no longer able to commit to, the remaining balance will be refunded taking into account the 7 days notice.


Group Sessions:

If you decide that you are no longer able to commit to group sessions, and cancel midway, that is fine - just let us know that we should not be expecting you. Group class sessions enrolment reserves your place for the entire time and to respect that you have made the decision to commit and take a place.


Please note that if your sessions are at the Anita's Theatre Complex, there is a $10 fee for any 30 minute session that is paused for that month, and $20 for hour sessions. The remainder of the sessions will be credited to you.

Your time is valuable, and so is my time. If you miss your appointment without a 12 hour notice, you lose that time. If you don't show, or are not at your home, you will still be charged in full. In turn, we honour our appointments.
For students that have opted in for home lessons, please factor in +-15 minutes around your start time for unpredicatable events that can happen. We appreciate that you would like home lessons to save you 30-45 minutes of your travel/organisation time.

To respect that have been reserved and planned for your session, there is no refund or makeup sessions for missed sessions that were not rescheduled at least 12 hours before the session date and time. Missed sessions must still be paid for.

Yes of course. Please let us know the date of your last session, and when you would like to recommence them. Please let us know at least 7 days before your next session that you would like to pause your sessions. We can continue when you come back.

If you prefer, you can also choose to give your session to someone else (your mother, father, cousin, grandmother, sibling, neighbour, friend, etc) in the same session. A missed session can be someone else’s opportunity!


Group Sessions:

There is no refund for missed sessions. Group class sessions enrolment reserves your place for the entire time and it is up to you whether you decide to attend or not. The group sessions still go ahead.

We can reschedule your sessions for when you get back and do extra ones. It may also be possible to extend the length of your future sessions to make up the time missed.

Please organise this at least 7 days before you need to take a pause so we can organise either rescheduled sessions, or extended future sessions.


Please note that if your sessions are at the Anita's Theatre Complex, there is a $10 fee for any 30 minute session that is paused for that month, and $20 for hour sessions. The remainder of the session will be credited to you.
We understand that delays happen that may be out of your control. Arrive as soon as you can, and the session will start as soon as you arrive. Please note that the session will still end at the same end time of your reserved time slot. It is not possible to extend past this due to other student session already scheduled - however if we can - we will definitely be ok with this.

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LOCATION 1

Wollongong

27 Atchinson Street, Wollongong

Conveniently located within the Stella Health Centre, across from the Portofino Function Centre. Just 5 minutes walk from the Wollongong Train Station and close to the Crown Street shopping mall

LOCATION 2

 Windang

17 Kruger Avenue, Windang

Conveniently located near Albion Park, Shellharbour, and Oak Flats areas.

12 minutes from Shellharbour City Centre.

15 minutes south of Wollongong.

LOCATION 3

Thirroul

Anita’s Theatre Complex Suite,
12b/264 Lawrence Hargrave Dr, Thirroul

2 minute drive from Thirroul Train Station
5 minutes from Woonona
10 minutes from Corrimal